📋 Return & Refund Policy

Effective Date: December 30, 2025

Our No Refund Policy

At A&T TrendHive, all sales are final. We do not offer refunds or returns for change of mind, personal preference, or incorrect size/color selection. Please review product details carefully before placing your order.

Product Replacement Policy

We offer FREE product replacement in the following situations:

Eligible for Replacement:

• Defective or faulty products that don't work as described
• Damaged items received during shipping
• Wrong product delivered (different color, size, or item than ordered)
• Missing parts or accessories

How to Request a Replacement:

1. Contact us within 7 days of delivery via WhatsApp (+923303000971) or email
2. Provide your order number and clear photos/videos showing the issue
3. Keep the product in its original packaging with all tags intact
4. Our team will review within 24-48 hours

Replacement Requirements:

• Reported within 7 days of receiving your order
• Product is unused and in the same condition as received
• Original packaging, tags, and accessories included
• Clear photographic or video evidence of the defect/damage

Items NOT Eligible for Replacement:

• Change of mind or buyer's remorse
• Incorrect size or color selected by customer
• Products damaged due to misuse or improper handling
• Items reported after 7 days of delivery
• Products without original packaging or tags removed

→ View Full Return & Refund Policy

🔒 Privacy Policy

Last Updated: December 30, 2025

Your Privacy Matters

A&T TrendHive is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us.

Information We Collect:

• Contact Details: Name, address, phone number, email
• Order Information: Purchase history, payment details, delivery preferences
• Device Information: IP address, browser type, device identifiers
• Usage Data: How you interact with our website

How We Use Your Information:

• Process and fulfill your orders
• Communicate about your purchases and deliveries
• Improve our products and services
• Send promotional offers (with your consent)
• Comply with legal obligations

Data Security:

We implement industry-standard security measures to protect your personal information. Your data is stored securely and never shared with third parties without your consent, except as required for order fulfillment.

Your Rights:

• Access your personal data
• Request data correction or deletion
• Opt-out of marketing communications
• Withdraw consent at any time

→ View Full Privacy Policy

📜 Terms of Service

Last Updated: December 30, 2025

Agreement to Terms

By using A&T TrendHive's website and services, you agree to these Terms of Service. Please read carefully before placing an order.

User Responsibilities:

• You must be at least 18 years old or of legal age in Pakistan
• Provide accurate and complete information
• Maintain security of your account credentials
• Use our website only for lawful purposes

Product Information:

• We strive for accurate descriptions and pricing
• Product colors may vary due to screen settings
• We reserve the right to limit quantities or discontinue products
• Prices are in Pakistani Rupees (PKR) and subject to change

Payment Terms:

• Cash on Delivery (COD) is our primary payment method
• Payment must be made in full to courier upon delivery
• Refusal to pay may result in account restrictions

Intellectual Property:

All content on our website (images, text, logos, designs) is protected by copyright and belongs to A&T TrendHive. Unauthorized use is prohibited.

Limitation of Liability:

A&T TrendHive is not liable for indirect or consequential damages. Our total liability shall not exceed the amount you paid for the product.

→ View Full Terms of Service

🚚 Shipping & Delivery Policy

Last Updated: January 1, 2026

FREE Delivery Across Pakistan

We offer FREE DELIVERY on all products across Pakistan. No minimum order value required!

Shipping Coverage:

• Major Cities: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta
• All Provincial Capitals and district headquarters
• Remote Areas: Delivery available (times may vary)

Delivery Timeline:

• Major Cities: 5-7 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Order Processing:

• Order confirmation: Immediate (via email/SMS)
• Processing time: 1-2 business days
• Handover to courier: Within 2 business days

Cash on Delivery (COD):

• Pay when you receive your order
• Payment must be made in full to the courier
• Please keep exact cash amount ready
• Available across Pakistan with FREE delivery

Order Tracking:

• Tracking information sent via SMS/email once shipped
• Contact customer support for real-time updates
• WhatsApp us at +923303000971 for instant tracking

Damaged or Lost Shipments:

• Do not accept delivery if package is visibly damaged
• Take photos/videos of damaged package
• Contact us immediately for free replacement

→ View Full Shipping Policy

📞 Contact Information

Get in Touch with A&T TrendHive

Have questions about our products, orders, or policies? We're here to help!

Business Hours:

• Monday to Saturday: 10:00 AM - 6:00 PM (Pakistan Standard Time)
• Sunday: Closed
• Public Holidays: Closed

How We Can Help:

• Order Support: Track orders, modify/cancel, delivery updates, COD assistance
• Product Information: Details, specifications, size/color availability, bulk orders
• Returns & Replacements: Report damaged/faulty products, replacement requests
• General Inquiries: Business partnerships, wholesale, feedback

→ View Full Contact Page

✅ Shop with Complete Confidence

✓ 100% Transparent Policies
✓ FREE Delivery Across Pakistan
✓ Cash on Delivery Available
✓ 7-Day Replacement Guarantee
✓ Secure Shopping Experience
✓ Responsive Customer Support

Thank you for choosing A&T TrendHive!